Techno Studios / Customer Care
Exchanges
& Returns
If a piece is not right for you, the process should be clear. Every request is handled directly and individually.
01 / Overview
A clear process.
At Techno Studios, we want you to feel confident with your purchase. If a piece is not right for you, you may request an exchange or exercise your right of withdrawal under the conditions described below.
This Policy applies to products purchased directly from the Techno Studios online store. It does not apply to products purchased from third-party retailers or other sales channels.
To begin any exchange or return, contact: info.technostudios@gmail.com .
Please include your full name, order number and a short description of your request.
02 / Exchanges
Size, colour or model.
You may request an exchange within 14 calendar days from the date on which you, or a person designated by you, receives the order.
Exchanges may be requested for a different size, colour or model and are subject to product availability.
To request an exchange, email info.technostudios@gmail.com and include:
- Your order number.
- Your full name.
- The product being returned.
- The size, colour or model requested instead.
Once the request has been reviewed, we will confirm availability and provide the instructions for returning the original item.
For voluntary exchanges, both the cost of returning the original item and the cost of shipping the replacement item are the responsibility of the customer.
Techno Studios does not operate physical stores. All exchange requests must be managed by email and products cannot be exchanged in person.
An exchange does not limit any mandatory consumer rights provided by applicable law.
03 / Right of Withdrawal
Returns within 14 days.
Consumers may withdraw from an online purchase without giving a reason within 14 calendar days from the date on which the order is delivered.
To exercise this right, you must notify us of your decision before the 14-day period expires by sending a clear statement to: info.technostudios@gmail.com .
After notifying us, the products must be returned without undue delay and no later than 14 calendar days from the date on which you communicated your decision to withdraw.
Authorised return address
BRUTAL COTTON S.L.
Calle Colón 11
28004 Madrid
Spain
Mark the parcel with: “Online shop return” and your order number.
We strongly recommend using a tracked shipping service and retaining proof of postage until the return has been completed. The customer remains responsible for the parcel until it is received at the return address.
04 / Product Condition
Returning the piece.
You may inspect and try on a garment only to the extent reasonably necessary to establish its nature, characteristics and fit, as you would in a physical store.
Returned products should be:
- Unworn beyond a reasonable fitting.
- Unwashed and unaltered.
- Free from stains, odours, damage or signs of use.
- Returned with original tags still attached.
- Returned in the original packaging where reasonably possible.
You may be responsible for any reduction in value resulting from handling beyond what is necessary to inspect the product. Any deduction will be based on the actual loss in value.
05 / Shipping Costs
Who pays for shipping.
For voluntary returns and exchanges, the direct cost of sending the product back to Techno Studios is the responsibility of the customer.
In the event of a valid withdrawal, the amount paid for the order will be refunded, including the cost of the least expensive standard delivery option originally offered, where that delivery cost was charged separately.
Additional delivery costs resulting from the customer choosing an upgraded or express delivery service are not refundable beyond the cost of the standard delivery option.
Where standard European shipping was included in the advertised product price and no separate shipping charge was paid, the amount paid for the returned product will be refunded in accordance with this Policy.
If a product is incorrect, damaged or non-conforming, reasonable return costs will not be charged to the customer. Please contact us before sending the product.
06 / Refunds
Inspection and reimbursement.
Once a return is received, the product will be inspected and you will be informed of the outcome.
Where a valid right of withdrawal has been exercised, the refund will be issued without undue delay and no later than 14 days from the date on which we were informed of the withdrawal.
We may withhold reimbursement until the returned product is received or until you provide evidence that it has been sent, whichever occurs first.
Refunds are issued using the same payment method used for the original transaction, unless another method has been expressly agreed.
Once issued, the time required for the amount to appear on your account depends on the payment provider or bank and will generally be approximately 3–5 business days.
07 / Incorrect or Faulty Products
If something is not right.
If you receive an incorrect, damaged or defective product, contact us as soon as reasonably possible at info.technostudios@gmail.com .
Please include your order number, a description of the issue and clear photographs where they may help us assess the product.
Where the product is confirmed as incorrect or non-conforming, Techno Studios will provide an appropriate solution in accordance with applicable consumer law. This may include repair, replacement, price reduction or refund, depending on the circumstances.
Reasonable return and replacement shipping costs for confirmed incorrect or non-conforming products will be covered by Techno Studios.
Nothing in this Policy limits the customer’s statutory rights relating to defective or non-conforming goods.
08 / International Orders
Customs and import taxes.
Orders delivered outside the European Union may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country or local carrier.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.
Techno Studios and BRUTAL COTTON S.L. do not control the amount of customs duties, import taxes or local charges applied by third-party authorities.
If an international order is returned, any request for repayment of customs duties or import taxes must normally be made directly to the relevant customs authority. Refund eligibility depends on the rules of the destination country.
Due to logistical restrictions, exchanges are not available for deliveries to the Canary Islands. Customers may still exercise their applicable return and withdrawal rights.
09 / Order Cancellations
Before dispatch.
If you wish to cancel an order, contact us immediately at info.technostudios@gmail.com .
If preparation has not been completed and the order has not yet been dispatched, we will make reasonable efforts to stop the shipment and cancel the order.
Because orders may enter preparation shortly after being placed, cancellation before dispatch cannot always be guaranteed.
If the order has already been dispatched, you may exercise your right of withdrawal after receiving it by following the return procedure described above.
10 / Optional Template
Return notification.
You may use the following wording to notify us of a return. Use of this exact template is not mandatory.
To: BRUTAL COTTON S.L.
Email: info.technostudios@gmail.com
I hereby give notice that I withdraw from the contract relating to the following product(s):
Product(s):
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:
For assistance with an exchange, return or damaged product, contact info.technostudios@gmail.com .
Every request is handled directly.
Clearly, carefully, individually.